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Category Archives: Customer satisfaction
Suboptimal toothpaste experience
Last week I saw a commercial for some kind of toothpaste dispenser that was supposed to eliminate toothpaste messes. I commented that it was a solution for a non-problem, but a friend said that she actually did manage to make … Continue reading
Suboptimal iTunes video downloading
I was just watching some of the “Get a Mac” advertisements on the Apple web site yesterday. They’re quite entertaining. Before I went to bed last night, I told iTunes to download a bunch of the iPhone development videos. After … Continue reading
Posted in Customer satisfaction, Mac OS X, The Suboptimal Way
3 Comments
Suboptimal Retail Experience — Apple iPhone 3G Sales Tax Overcharge
I went to the Apple store at Valley Fair mall in Santa Clara CA yesterday afternoon to get an iPhone 3G. My mother paid for half of it as my graduation present. Only after I got home did I discover … Continue reading
Posted in Customer satisfaction, Gadgets, Hardware, Taxes, The Suboptimal Way
16 Comments
AT&T doublespeak
The local AT&T stores sold out of the iPhone 3G by around 9 AM. The salespeople are telling customers that they can order and pay for an iPhone today, and they will get it by “direct fulfillment”, which they explain … Continue reading
Posted in Customer satisfaction, Gadgets, Hardware
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Urgent care that isn’t
I needed some relatively minor medical care, and wanted to get it done today rather than wait for an appointment to see a doctor. It wasn’t serious enough to require a trip to the emergency room, so I drove to … Continue reading
Posted in Customer satisfaction, Health
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The suboptimal way to pay for lunch
I work at a fairly large company, and the cafeterias will let employee put money on their badges to be used for later purchases. I don’t usually do that, but I suppose it’s convenient for people that don’t want to … Continue reading
Fedex Kinko’s is great for last-minute shipping
At the end of my vacation, I had to ship four boxes from Colorado to California. They weren’t ready to go until late Sunday afternoon. Fortunately for me, one of the side effects of the Fedex acquisition of Kinkos is … Continue reading
Posted in Customer satisfaction
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Sprint Mobile Broadband (EV-DO)
I finally decided to get a cellular data service, Sprint Mobile Broadband (EVDO). Short summary: I’ve only tried using it at my office so far, but the performance is great. I’m getting over 500 Kbps downstream, with round-trip ping times … Continue reading
Posted in Customer satisfaction, Fedora, Hardware
3 Comments
Logitech V450 Laser Cordless Mouse for Notebooks
I previously wrote about using the Logitech V200 cordless notebook optical mouse with my laptop. My only complaint with the V200 was that while the receiver snaps onto the bottom of the mouse for storage (and powers off the mouse … Continue reading
Posted in Customer satisfaction, Hardware
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Logitech V200 Cordless Notebook Mouse
I despise touchpads. Most of my laptops have had a “pointing stick“, which works quite well. By comparison, a touchpad is, well, “touchy”. It tends to respond at inappropriate times when my hand is just near the pad but not … Continue reading
Posted in Customer satisfaction, Hardware
1 Comment