Comments on: More Cingular customer service stupidity http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/ random rantings Fri, 21 Nov 2008 02:53:17 +0000 http://wordpress.org/?v=2.6 By: general comment http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/#comment-1615 general comment Thu, 10 Aug 2006 18:17:00 +0000 http://whats.all.this.brouhaha.com/?p=308#comment-1615 cingular customer care dept is worthless. The number 1 800 331 0500 will get you to the correct department as long as you choose 0 for the correct dept. But what happens is customer care transfers you to telesales and we can not do upgrades. we can do new lines only. I am tired of customer care screwing everything up. If your transfered to me and it's not a new line or an upgrade you will be pissed off by the time your done with me. You will not recieve you phone because I did not bother to submit the order. because I do new lines only. I think in the future their should be more of a focus on customer care training on how and where to transfer a customer. I no longer care anymore, customer care dept does not. cingular customer care dept is worthless. The number 1 800 331 0500 will get you to the correct department as long as you choose 0 for the correct dept. But what happens is customer care transfers you to telesales and we can not do upgrades. we can do new lines only. I am tired of customer care screwing everything up. If your transfered to me and it’s not a new line or an upgrade you will be pissed off by the time your done with me. You will not recieve you phone because I did not bother to submit the order. because I do new lines only. I think in the future their should be more of a focus on customer care training on how and where to transfer a customer. I no longer care anymore, customer care dept does not.

]]> By: Eric http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/#comment-1516 Eric Sat, 05 Aug 2006 00:54:38 +0000 http://whats.all.this.brouhaha.com/?p=308#comment-1516 Janis, If you bought the phone from Cingular, and haven't reprogrammed it to select non-Cingular towers, then they must have programmed it wrong before they gave it to you. Tell them that it's their fault and they should fix your phone or give you a new one. Good luck, Eric Janis,

If you bought the phone from Cingular, and haven’t reprogrammed it to select non-Cingular towers, then they must have programmed it wrong before they gave it to you. Tell them that it’s their fault and they should fix your phone or give you a new one.

Good luck,
Eric

]]> By: Janis http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/#comment-1515 Janis Sat, 05 Aug 2006 00:44:39 +0000 http://whats.all.this.brouhaha.com/?p=308#comment-1515 I was just informed that my Cingular services are going to be closed. I have had service for years and have service on a family plan for both of my sons (Both which happen to be in the US military) I have a razor phone for each of us. Now they inform me that my account will be closed (after years of service) because I use other “than cingular” towers. My oldest son just had to replace his phone 2 days ago. $$$$$$ AND did they inform me of this then? NO good thing I have been paying for insurance all this time (on each phone) I asked the rep whos decision this was and she replied the ‘higher ups’ I asked to speak to one of these Higher ups and was told that they were not reachable. What, did they have cingular also or another service? Maybe this new Cingular Law doesnt apply to them. What is up with this??????? Just looking for answers I was just informed that my Cingular services are going to be closed. I have had service for years and have service on a family plan for both of my sons (Both which happen to be in the US military)
I have a razor phone for each of us.
Now they inform me that my account will be closed (after years of service) because I use other “than cingular” towers.
My oldest son just had to replace his phone 2 days ago. $$$$$$
AND did they inform me of this then? NO
good thing I have been paying for insurance all this time (on each phone)
I asked the rep whos decision this was and she replied the ‘higher ups’ I asked to speak to one of these Higher ups and was told that they were not reachable. What, did they have cingular also or another service?
Maybe this new Cingular Law doesnt apply to them.
What is up with this???????

Just looking for answers

]]> By: fs http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/#comment-1509 fs Fri, 04 Aug 2006 05:21:07 +0000 http://whats.all.this.brouhaha.com/?p=308#comment-1509 This is what I had to say on my3cents.com about cingular. http://www.my3cents.com/showReview.cgi?id=15191&wrapper= This is what I had to say on my3cents.com about cingular.

http://www.my3cents.com/showReview.cgi?id=15191&wrapper=

]]> By: AD http://whats.all.this.brouhaha.com/2006/07/24/more-cingular-customer-service-stupidity/#comment-1429 AD Thu, 27 Jul 2006 22:04:04 +0000 http://whats.all.this.brouhaha.com/?p=308#comment-1429 Agreed. It seems that Cingular needs some help in the Customer Service Department. Half the time it sounds like all they're just trying to get you off the phone. Definitely a problem. Agreed. It seems that Cingular needs some help in the Customer Service Department. Half the time it sounds like all they’re just trying to get you off the phone. Definitely a problem.

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